A clear view of your organisation allows you to:
Reduce Operating Costs Ӏ Increase productivity Ӏ Ensure staff acknowledgement of process
With Clear Sight you can...
Where new staff make errors due to ineffective training
When new processes and procedures are not adopted consistently due to lack of training
Which areas little or no job-specific training documentation is available
Where text-heavy manuals are the only source of 'how to' documentation and off putting to use
Instances of non-standard ways of performing a task, which are then passed on to new team members
Without clear, consistent and readily available training material, we see problems arising from:
‘One Hit’ training
Lack of clear instructions to refer back to post-training
Training does not follow the best practice way of working
Engaging training methods – e.g. screen recordings – are not used
Process diagrams to be included as part of a staff induction programme
A system to ensure that teams are always seeing the most up to date version of the process
Clear wording within diagrams and remove ambiguity
Standard forms and documents to enhance the learning experience
Screen recordings to show how tasks are executed
The assurance of acknowledgment from employees that they understand the process being shown
To do our work we use process mapping software. See it in action and imagine it working in your organisation
An understanding of 'as-is' processes, created through interviewing subject matter experts
An outline of where process varies at the required level of detail
Assessment of the level of process variation
Identification of all deviations from product standards
Recommendations for the resolution pf and open issues within teams
Advice on implemention of best practice process
Advice on how to enforce accountability among process owner
Updated product standards to ensure that all clients receive a consistent, appropriate service
The implimentation of a new change request procedure to ensure that ad-hoc changes are not made or unmonitored following this exercise
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