Case Study: Process Variation

How a financial services company standardised working processes in an organisation of 4,500 people When a financial services organisation, comprising of over 4,500 people, suspected that process variation was costing them money and hindering new business, process...

Case Study: Appointed Representatives

How a principal firm in the insurance sector used process maps to manage and demonstrate control around appointed representatives When a thematic review by the Financial Conduct Authority, published findings that highlighted a number of failings in the industry...