Process Mapping Done Simply Yet Effectively

In a previous article we discussed why we feel that Universal Process Notation (UPN) is an excellent solution for engaging your teams in the process improvement ambitions of your organisation. “Both the methodology of process mapping and its notation are based...

Process Diagrams Must Be Sustainable

A critical element of any engagement we undertake is to leave the client with the tools to ensure that their process diagrams are sustainable. There is no long-term value in spending time and money on creating a set of diagrams which are not maintained.  These are...

The Importance of Understanding the ‘As-Is’ Process

Business owners often don’t realise that they lack understanding of how their business is operating, until something unexpected happens. The larger the business becomes, the greater the potential gulf between the business model and the actual processes.  To understand...